Case Manager and Communications Coordinator, Campus Life

Job Number
Job Type
Regular Full-Time
Emory Campus Life
Student Case Mgt Interv Svc
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Admissions & Student Life
Campus Location (For Posting) : City
Location : Name
Emory Campus-Clifton Corridor

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.



  • The Case Manager and Communications Coordinator reports to the Director, Student Case Management and Intervention Services and is part of a team that provides immediate support, follow-up, and care coordination to all Emory University students.
  • This position is integral to student flourishing and creating a sense of belonging here at Emory as professionals within this office are tasked with identifying, assessing, and coordinating care between internal and external University partners to assist students with their overall personal and academic success.
  • The Case Manager and Communications Coordinator is responsible for the following:
    • Provides individual assessment, support, and advocacy for all Emory undergraduate, graduate, and professional students.
    • Identifies and coordinates care amongst appropriate on-campus and community resources within a social justice frame work for student needs including but not limited to: housing and food insecurity, financial hardship, mental and medical health concerns, and accessibility needs.
    • Assists in the coordination of support mechanisms between individual colleges and offices to university case management.
    • Participates in a variety of interdepartmental team meetings as needed to support effective communication, tracking, and follow up with student progress.
    • Assists in supporting the relationships developed between campus partners. Examples include, but are not limited to: Student Health Services, Psychiatry, Counseling and Psychological Services, and Student Case Management and Intervention Services and with other partners and constituents in the College and graduate and professional schools.
    • Collaborates with and helps market Eagle Food Co-Op pantry resources.
    • Accurately documents all individual student contacts in a timely manner.
    • Assists Director in collecting, analyzing, and reporting data for the department for the monthly, annual campus and community assessment process.
    • Will provide crisis response and de-escalation to students in distress as a part of an on-call rotation.
    • May be required to return to campus to support students.
    • Services will include consultation with clinical providers, crisis case management, pre-admission screening for placement, supporting basic needs and report writing
    • Performs other duties as assigned and necessary.


  • A master's degree in student affairs, social work, psychology, counseling, or related field from an accredited institution, and two years of related work experience.
  • Ability to communicate, problem solve, and work effectively within a diverse college environment. Ability to manage multiple priorities.
  • Ability to take initiative and create a vision for completion of required tasks to assist students and campus partners.
  • Skilled at creating and establishing strong rapport with students, team, and internal and external University partners.
  • Ability to create trust and confidentiality within team, campus partners, leadership, students and campus constituents.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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