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Reporting to the Associate Director, this is a staff position in Woodruff Health Sciences Center Library (WHSCL). The Library Information Desk Coordinator (LIDC) oversees the day-to-day operations of the Information Service Desk (ISD), the main service point for circulation, public computing, and reference assistance. The LIDC works closely with the Associate Director providing administrative support and coordinating assigned projects. The LIDC coordinates ISD activities with a focus on hiring, training, scheduling, and supervision; operational planning; and process improvement. The LIDC directly manages 5.45 FTEs and provides direction and support for staff at the desk. The LIDC also maintains and shares ISD documentation and internal communications, handles staff scheduling and training, and provides public services.

JOB DESCRIPTION:

• Primary duties are organizing, coordinating, and planning operational facets of a program and its related activities which include, but are not limited to the following: establishing long-term operational objectives, researching factors that may impact the success of the program, and working with individuals or groups to research and document program requirements in order to provide appropriate input into the development of strategic plans.
• Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement. Conducts research and gathers information to develop various publications.
• Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.
• Assists in developing and coordinating program-related conferences, conventions, or meetings.
• Monitors expenditures and may participate in the budget planning process and prepare financial reports.
• May assist in identifying funding resources and developing fund-raising strategies and initiatives.
• Prepares operational and statistical reports.
• Conducts training, represents the program at meetings and conferences, and networks with affiliated groups.
• May supervise assigned project staff, interns and/or volunteers.
• Performs related responsibilities as required. This is not an administrative support position.

A. Supervisor Responsibilities

• Oversees day-to-day Information Service Desk operations. Prioritizes, organizes, and assigns daily work to staff.
• Serves as the designated Supervisor for the Information Service Desk.
• Works with the Associate Director, in areas of recruitment, hiring, orientation, training, supervision, and evaluation of staff employees.
• Adheres to policies and procedures as defined in the EUL employee handbook to ensure appropriate employment forms are submitted to WHSC Library administration.
• Attends supervisory training when offered to stay informed of policy and procedural updates.
• Trains and coaches employees to ensure employees have the opportunity to develop broad knowledge of library operations and services as well as specialized skills in the areas of circulation, public computing, and reference.
• Develops and provides specific training to employees within a department.
• Assist in developing and maintaining up-to-date employee job descriptions for staff positions within the Information Service Desk Team.
• Submits request for new employees to WHSC Library administration in a timely manner.
• Responsible for submitting appropriate documentation as it relates to staff employment to WHSC Library administration in a timely manner.
• Conducts annual performance evaluations.
• Reviews performance evaluation with employees and ensures that the performance evaluations are submitted to LHR in a timely manner and are in accordance with the campus and library policy.
• Establishes and maintains communications with employees to facilitate the work of the library and ensure employees are informed of library activities and initiatives.
• Responsible for reviewing Time and Attendance (TAS) clocking transaction reports to ensure staff clock in/out.
• Approves/Denies TAS exceptions by 2:00 pm on a Payroll Monday.
• Works closely with employees to resolve timecard issues.
• Consults with Associate Director on employee performance issues.

B. Circulation, Public Computing and Reference Services

• Provide up to 20 hours/week in-depth assistance at the Information Service Desk or via email, chat and phone to Emory faculty, students, staff, and community users.
• Circulation
• Assists patrons with basic needs, including checkouts, returns, renewals, hold requests, Interlibrary Loan pickups/returns, account information, and item information.
• Sets up, interprets, and modifies as needed patron accounts and proxy records.
• Updates loan statuses for lost and claimed returned items.
• Places and processes missing, recall, Oxford, and LSC requests through the Integrated Library System and web OPAC/user interface.
• Creates bills and processes payments.
• Interprets Woodruff Health Sciences Center Library circulation policies and makes decisions on exceptions to policies as requested by patrons.
•  Interprets item records and item history to locate items and/or troubleshoot issues.
• Provides information about library collections, services, departments, events, exhibitions. Directs patrons as needed to appropriate contacts.
•  Sends and receives circulation-related correspondence via mail or email.
•  Monitors and maintains the holds shelves.
• Manages Course Reserves (electronic and print), communicates with instructors and provides training, trouble-shoots problems, and collaborate to resolve copyright issues. Identifies current or long-term needs and recommends resources for WHSCL collections in response to reserve requests. (Dedicated time away from desk to perform duties).
• Manages stack maintenance staff ensuring shelving, shifting, and weeding of books as needed.
• Public Computing
• Manages the use of all public equipment, including computer workstations, library laptops and tablets, MFPs, black & white printers, 3-D printers and scanners. Investigates, tracks, and reports persistent and/or systematic issues to the appropriate department/contact.
• Manages scheduling and general technology support of reservable study rooms, classroom and collaboration room.
• Manages wireless network connection and the setup of wireless printing on personal devices.
• Reports service errors and needed repairs to Student Digital Life (SDL), Academic Technology Services (ATS).
•  Oversees staff that monitors and restocks patron office supply stations on demand.
•  Liaises with the EmoryCard office to resolve EmoryCard balance disputes and refer to SDL Staff for refund issues as appropriate.
•  Reference
•  Instructs patrons on use of the library web OPAC/user interface and other discovery tools, including eJournals, databases, and subject guides.
• Helps patrons obtain materials outside the University Libraries through Interlibrary Loan, the ARCHE program, or other external sources.
• Answer general reference questions, in person and remotely, and refer patrons to subject liaisons for advanced consultations.
• Provides directional assistance and general library and university information.
• Library Information Desk Administrative Support
• Creates and maintains staff shift schedules. Keeps desk schedule up-to-date with upcoming holiday hours, periods of restricted access, and other exceptions.
• Creates, develops, and maintains instructional tools, aids, guides, internal web sites, and tutorials for use by students, staff, and librarians in the areas of circulation, public computing and basic reference. Documents and makes accessible policies, procedures, workflow, system configurations, and equipment settings.
• Acts as main backup for Information Desk coverage gaps due to illness, vacations or other absences. Serves as primary backup for desk operations (including answering phones, instant messages, and all departmental emails) during high-traffic times or as otherwise needed.
• Collects and analyzes data related to Library Information Desk programs and projects utilizing databases, spreadsheets, and other programs and applications.
• Works with Associate Director, to train and orient new staff. Coaches and counsels new staff to ensure they have the opportunity to develop broad knowledge of library operations and services as well as specialized skills in the areas of circulation, public computing, and reference.
• Serves as the operational liaison between the Library Information Desk and other internal and external departments and units
• Maintains working knowledge of circulation policies and services in other Emory libraries to better serve patrons and to facilitate communication and collaboration. Communicates as needed across libraries to resolve issues.
• Monitors and maintains public computing equipment, including replacing toner, fixing paper jams, and stocking paper trays.
• Works closely with SDL to maintain the equipment, resolve service issues, evaluate and improve signage, create and update usage guides for both internal and external audiences, and restock needed supplies.
• Works with Information desk staff to maintain the public computing cleaning schedule, updating it for each semester.
• Creates, develops, and maintains Information Desk blog and orientation materials.
• Keeps track of financial transactions and make deposits with Office Manager.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a field related to the program and two years of related experience, or an equivalent combination of education, training and experience.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.