Senior Associate Donor Experience Officer– Donor Experience Academy

Job Number
Job Type
Regular Full-Time
Advancement &Alumni Engagement
ADV: Individual Giving
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Advancement & Fundraising
Campus Location (For Posting) : City
Location : Name
Emory Campus-Clifton Corridor

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


DEPARTMENT SUMMARY: The Division of Advancement and Alumni Engagement utilizes resources and technology for the purpose of soliciting alumni, donor engagement, donor research, and stewardship throughout Emory University and Health Systems. Our mission is to inspire and steward meaningful, lasting relationships that elevate engagement and giving to fulfill Emory’s mission to serve humanity. This position will report to the Managing Senior Director of Donor Experience Academy.


The Donor Experience Academy is an immersive onboarding, training and development program for individuals who are seeking a career in major gift fundraising at Emory University. Donor Experience Officers (DXOs) are frontline development officers leveraging digital technology to cultivate, solicit and steward donors. This program is designed to develop future major gift officers who may be considered for assignment as a school/unit development officer pending successful completion of the program. The program will consist of concurrent overlapping modules that will provide intensive exposure to all areas of the division while participants actively acquire and hone the skills to be a successful Donor Experience Officer (DXO).



  • Develops and executes strategies for identifying, cultivating, and successfully soliciting individuals for gifts between to support the University focused on soliciting gifts at the leadership annual giving level and above.
  • Promotes giving initiatives with central Constituent Giving office.
  • Manages a portfolio of prospects through an active schedule of solicitation, cultivation, and stewardship communications with portfolio entities.
  • Builds 1:1 relationships with current and prospective donors, alumni, and volunteers to support programs and institutional priorities.
  • Builds collaborative relationships with Directors of Development in S/U based for pipeline building and major gift referrals ($100K+).
  • Manages incoming referrals from S/U colleagues for the purpose of qualification or portfolio management for leadership annual gift prospects disqualified for current major gift classification.
  • Writes and edits communication materials for distribution to donors.
  • Develops strategies for marketing new and existing programs.
  • Maintains information on selected donors and prospects including contact reports in CRM system.
  • Leverages technology stack to execute times and strategic donor communications and outreach.
  • Communicates in ways that are donor-centric, while furthering the mission of Emory.
  • May travel to meet with donors as needed.
  • Performs related responsibilities as required.


In addition to the duties outlined above, the Senior Associate Director may be required to:

  • Meet division metrics for individual and team fundraising, visit preparation, qualification, contact reports, visits, referrals, and accurate coding using the CRM system. Represent the department, school/unit, division, or University. Lead team projects, moves management, metrics, and data analysis for program evaluation. 


  • A bachelor's degree and four years of experience in higher education, development, fundraising, healthcare, or related experience.


  • Successful candidates will possess experience closing gifts between $1,000-$25,000 from prospects.
  • Prior experience working with comprehensive campaigns, alumni engagement, or in a university setting.
  • Experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, cloud-based platforms, database and project management software, and CRM systems.
  • An aptitude in mastering new software, applications, and technologies.
  • Strong interpersonal, organizational, problem-solving skills with attention to detail, the ability to work with ambiguity, navigate a complex work environment, and manage multiple projects simultaneously.
  • The ability to work independently as well as collaboratively to achieve goals with a commitment to delivering exceptional customer service.
  • Strong written and verbal communication skills as well as effective presentation skills.
  • Flexibility to accommodate changing priorities and deadlines.
  • Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion. 

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department of work. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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