Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

JOB DESCRIPTION:

• Analyzes, designs, recommends, and implements micro-based Local Area Networks.
• Installs and configures Local Area Network servers and related hardware and software.
• Analyzes, designs, recommends and implements workstation connectivity.
• Consults with and assists with system enhancements and modifications.
• Provides technical support, documentation, project implementation management, and design modifications to meet business objectives.
• Troubleshoots desktop and connectivity problems.

ADDITIONAL JOB DETAILS:

• Experience with Office 365 and Desktop application support.
• Knowledge of cloud-based storage technology One-Drive.
• Experience with remote connectivity-VPN and duo-authentication support.
• Knowledge of disk encryption technology.
• In-depth knowledge of all desktop operating systems (Windows and OSX).
• History of providing timely and efficient Service request turn-around with good satisfaction scores.
• Provide continual customer service improvements based on ITIL.
• Create/document technical resolutions and workarounds.
• Responsible for the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Provide second tier support to desktop support personal.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment, mobile devices, and software.
• Works with OIT and Management as appropriate to determine and resolve problems received from clients.
• Ensure desktop computers interconnect with all Emory Enterprise systems.
• Trains and orients staff and faculty on the use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Assesses functional needs to recommend specifications for purchases.
• Understand use of inventory software and assist in the maintaining inventory database.
• Perform proactive maintenance and perform inventory checks during routine visits.
• Coordinate and deliver equipment to College offices as needed.
• Aware of policy and makes our users aware of policy and provides information on all IT Policies.
• Represent the Division within the University at Local-L meetings as appropriate.
• Incident Analyst.
• Attend meetings as appropriate and communicate information through management using ITIL based methods.
• Limited support for Smart phones, iPads, and other mobile devices.
• Provide Support for a mixed environment including, PC and MAC Based OS.
• Contact Vendors to aid when troubleshooting vendor supported software and hardware.
• Aid with Coordinating Intern work activities.
• Assist with planning and implementing quarterly Tune-Ups.
• Work with management to provide education material and announcement information.

MINIMUM QUALIFICATIONS:

• Five years of information technology experience OR a bachelor's degree and three years of information technology experience.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.