Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

JOB DESCRIPTION:

• Works independently to provide functional analysis and then design and implement technical solutions.
• Consults with appropriate staff to develop requirements and specifications for enterprise applications.
• Implements developed applications and provides customer support.
• Consults with customers to understand business problems and develops technical solutions.
• Provides technical expertise on applications, technical tools and software.
• Analyzes and resolves problems resulting from vendor fixes and upgrades.
• May lead small projects and resolve software or business-related problems.
• Performs related responsibilities as required.

ADDITIONAL JOB DETAILS:

• Serves as the primary point of contact for Pathways Center departments and Emory enterprise IT.
• Supports and oversees the implementation of new software and technology integration and serves as the liaison for the academic departments, programs and alumni services.
• Serve as relationship manager for vendors and technology partners.
• Duties include facilitating installations, training, supporting business continuity procedures, and strategy development.
• Reports regularly to the Vice Provost with reporting information, enterprise solutions, key improvement indicators, and escalation of service delivery issues as needed.
• Ensures software solutions maintenance requirements are completed and provides recommendations on new technology and software needs.
• Provides software support to and education for all units within Pathways Center.
• Responsible for participating in industry relevant training, conferences and professional organizations to ensure center is abreast of current technology trends, software and services.

MINIMUM QUALIFICATIONS:

• Ten years of information technology experience which includes experience in the application of vendor software fixes and upgrades OR a bachelor's degree in computer science, management information systems or directly related field and eight years of experience which includes experience in the application of vendor software fixes and upgrades.
• Positions in this classification may require knowledge of one or more programming languages and/or a knowledge of an application and application tools.

PREFFERED QUALIFICATIONS:

• Experience with higher education software systems and technology is a plus.
• Project management and/or application management skills preferred.
• Data integration and digital communication experience preferred.
• Comfortable developing training documentation and conducting user training modules or manuals.
• Experience with Slate, Handshake, Canvas, PeopleSoft, Terra Dotta, Salesforce and Microsoft 365.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department of work.  Emory reserves the right to change remote work status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.