Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Dedicated to discovering causes, prevention, treatments, and cures, Emory National Primate Research Center (ENPRC/EPC) is fighting diseases and improving human health and lives worldwide. One of seven NPRCs funded by the NIH, Emory conducts studies that make breakthrough discoveries possible. Learn more at http://enprc.emory.edu

The Division of Information Technology within the Emory National Primate Research Center at Emory University is currently seeking a full time Senior Manager, Information Technology to join our team.

Collaborate. Innovate. Serve. These three simple words capture what we do at EPC to help advance science and improve the health and well-being of humans and non-human primates. This is an amazing opportunity to indirectly save and change lives and make a positive impact in the science and research community. 

Emory NPRC has a small IT team which supports the entire Center with a wide range of IT activities. Versatility and resourcefulness in aptitude, skills, and attitude are required qualities of all IT staff positions. 

JOB DESCRIPTION: 

• Leads, manages, and supervises Information Technology (IT) and operations in an integral IT area.
• Has overall responsibility for a specific IT area including leading specific IT projects and implementation of new versions of software, management of systems and coordination with other IT projects across the division.
• Is accountable for a specific product and technical environment.
• Advises management on issues within the specific area that impact the division and enterprise-wide IT services.
• Ensures compliance and uniform, transparent systems across the division and enterprise by working closely with other area managers and directors.
• Implements uniform administrative procedures and systems throughout a division.
• Hires, trains, and supervises staff.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: 

• Bachelor's degree and seven years of related IT experience including demonstrated technical expertise in specific IT areas, project management skills and lead or supervisory experience OR equivalent combination of experience, education, and training.
• Extensive experience in the implementation and production support of an enterprise system.

PREFERRED/DESIRED QUALIFICATIONS:

• Solid understanding of Active Directory (AD), user accounts, permissions, and access rights in AD; SCCM/MECM, Jamf, LDAP, backup and storage strategies.  
• In-depth knowledge of Windows server and computer setup, deployment, maintenance, scripting skills, and the ability to solve complex IT issues. 
• Working knowledge of IT ticket management software; Service Now experience is highly desired.  
• Asset management/inventory of all computing equipment.
• Experienced with steps of a computer life cycle.
• Imaging computer using standard protocols.
• Assist in writing policies and procedures for the team.  
• Ability to solve problems quickly and automate processes.     
• Ability and desire to keep up with changing and emerging technologies that affect the business.  
• Ability to organize and manage multiple conflicting priorities and follow through on a high volume of technology workload.  
• Required Windows, Macintosh OS administration.   
• Windows, Software configuration management expertise, Microsoft Office, etc.   
• Ability to communicate effectively with the team, present their ideas, and communicate with other managers. 
• Be able to influence, motivate and build teams.  
• Successful candidates must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to complete customer projects and work solo with limited supervision.  
• Knowledgeable in cost-benefit and return on investment analyses for proposed systems to aid management in making informed decisions.    
• Requires strong oral and written communication skills that enable effective leadership and collaboration. 
• Excellent customer service and communication skills.   
• Ability to work productively in a collaborative environment, meet deadlines, and demonstrate experience with high quality client-oriented services.  
• Audio/Video understanding to support conference rooms.

ADDITIONAL JOB RESPONSIBILITIES OF THE SENIOR IT MANAGER:

• Responsible managing the Client Services Team.
• Responsible for installing or upgrading Windows-based systems desktops, managing user access and maintaining the security and stability of the computer during its life.
• Delegate tickets/tasks to team members and resolve escalated issues in a timely manner.  
• Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required.  
• Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities.  
• Responsible for computing purchases, inventory system and budgeting.  
• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.  
• Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through.  
• Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.  
• Work with Audio/Video vendors to keep the center’s conference and training rooms.  
• Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.  
• Performs duties in a cost-effective manner avoiding waste of resources without jeopardizing quality of care and service.  
• Ability to manage multiple high priority initiatives in a fast paced highly technical environment.  
• Remains on-call during off-peak hours to respond to support service issues.  
• Manage SCCM/MECM and Jamf deployment of key software updates for all desktop computers.  
• Manage and stay up to date to all university mandated security updates and patches to include encryption, Malware/Crowdstrike and other IT initiatives. 
• Act as project manager for small to medium projects around desktop infrastructure (i.e., technology upgrades, new hardware and software deployments).  
• Oversee the planning and implementation of long-term strategic plans to assure infrastructure capacity attains current and future needs.   
• Manage vendor relations ensuring optimal service and cost efficiency.  
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems as mandated by the University.   
• Provide top level support for technologies such as Microsoft Windows and desktop operating systems, MacOS.   
• Be the liaison to Emory Central IT for telephones, cable, email and other enterprise services.  
• Work with the CIO in developing desktop support strategies, future direction and new projects.  

Other Comments: Emory Primate Center is a small IT team supporting the entire unit for a wide range of IT activities. Versatility and resourcefulness in aptitude, skills, and attitude are required qualities of all IT staff positions.  

WORKING ENVIRONMENT:

• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Requires the ability to bend, kneel, and/or squat.

PRE-EMPLOYMENT SCREENING STATEMENT: 

Emory NPRC in conjunction with Emory University conducts pre-employment screening for all positions which may include an INA and criminal background check, verification of work history, academic credentials, licenses, and certifications, drug screening, and health assessment. Employment is contingent upon a clear background screening.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed.  Emory reserves the right to change this status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.