Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

JOB DESCRIPTION:

• Leads strategic division and school-wide efforts to identify and deploy technologies that support the teaching and learning mission of the University.
• Administers enterprise-wide systems and applications to ensure operability of services and provide a highly available, secure, and robust academic technology infrastructure.
• Designs support models; deploys equipment and infrastructure into supported rooms and facilities and/or deploys enterprise-wide software applications for use by the Emory University and Emory Healthcare communities.
• Monitors application activity, equipment security, and system functions to ensure required availability and integrity; works with OIT Enterprise Systems to ensure 7x24 end-to-end monitoring and event management systems and alerts are in place and properly supported.
• Consults with OIT Infrastructure teams to identify new and evolving systems, servers, storage, and database resources. Ensures systems and applications comply with required mandates and best practices.
• Provides customer support to troubleshoot advanced-level technical problems, ensure productivity, and to maintain system operability. Educates customers on available central services to promote technology usage at Emory and to create best practice standards.
• Reviews departments' proposals for new technologies, and makes subsequent recommendations to management based on technology and financial support requirements.
• Partners with vendors and other campus experts to evaluate customer technology requirements and offer effective, innovative and supported solutions.
• Participates in projects to evaluate, test, implement, upgrade, and/or purchase new systems, applications, or services.
• Serves on professional organizations' work gDesign and maintain the ECDS physical infrastructure of public workstations, lab workstations, lab laptops, and staff machines
• Maintain the hardware of the ECDS and make recommendations about purchasing and replacement cycles
• Assist the XR team in XR projects
• Serve as the primary coordinator in XR outreach to the campus and to other groups who deal with XR on campus
• Design, create, and maintain the ECDS project catalog
• Formulate a standardized ECDS project documentation strategy
• Design, create, and maintain ECDS project documentation
• Serve as an ECDS project coordinator when applicable
• Work on ECDS project teams when skills are appropriate
• Assist the graduate student coordinator in ECDS staffing logistics, including planning, hiring, and student management
• Serve as the ECDS Knowledge Champion for ServiceNow
• Serve as the primary purchaser for ECDS through Emory Expressroups and committees to promote industry standards and collaboration with peers to influence future technologies.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and three years of experience in systems and/or application administration OR an equivalent combination of education, training and experience.
• Experience in instructional technology support in higher education is preferred.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.