Area Manager, Building Residential Services - Campus Services

Job Number
Job Type
Regular Full-Time
Campus Services
FM BSVC-Area 5 Housing
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Facility Support & Building Maintenance
Campus Location (For Posting) : City
Location : Name
Emory Campus-Clifton Corridor

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


Under the leadership of the Director of Building and Residential Services (BRS), leads 3-4 custodial teams with responsibility for a specific campus area.Each team is made up of a Team Lead, Sr. Custodians, and Custodians. Leads the team, focusing on team performance, employee development, employee performance, overall work results, customer experience and satisfaction.



  • Assists with the implementation and enforcement of policies, procedures, and employee/department goals. Leads, mentors, and coaches assigned Team Leads. Responsible for all BRS area operations and logistics, and for delivering service excellence to campus customers. Oversees the general appearance of assigned buildings through regular inspections.
  • Meets regularly with Team Leads to review schedules, work results, and team needs. Establishes priorities and goals for members of the team in assigned zone. Leads all hiring and training efforts within area of responsibility, and leads and manages bi-annual performance review of all line and Team Lead staff within assigned areas.
  • Hires, trains, supervises, and evaluates staff. Leads and facilitates administrative actions for employees in close coordination with Director of BRS, and Campus Services HR. Works closely with other area managers to ensure seamlessness of operations including work routines, equipment and chemical recommendations and purchases.
  • Reviews work assignments, priority, service programs, procedures, routines, and make improvements as needed to maximize efficiency and effectiveness. Resolves area issues, monitoring service delivery and employee development. Creates and initiates plans to lead team to achieve departmental goals.
  • Meets regularly with the team as well as department director to ensure alignment between division and department and to provide status reports and an opportunity for information sharing. Coordinates supply and equipment needs and purchases with Associate Director, BRS Business Operations and manages within a designated budget. Maintains detailed inventories of all division supplies, equipment, and supplies.
  • Coordinates closely with the Team Leads to ensure appropriate supply levels are maintained, equipment is operational, and contracts are operating efficiently. Reviews division equipment requirements, prepares reports on equipment status, and ensures replacements and repairs occur in a timely manner.
  • Researches and recommends cleaning processes, methods, and tools in alignment with industry standards and best practices, with a focus on continuous improvement. Assists in identifying division training needs and works with training department to develop formal programs, utilizing internal resources where possible or securing external resources when necessary.
  • Regularly reviews reports on personnel transactions (sick leave, vacations, FMLA or other leaves of absence), assesses staffing needs and capabilities, and implements changes and adjustments as needed. Assists the Director in evaluating processes, procedures, and goals. Performs other duties as required.


  • A Bachelor's degree and three years of related leadership experience, or an equivalent combination of education, professional certification, and experience.
  • Experience in leading teams or groups or equivalent leadership training. Positions in this classification may require a valid Georgia driver's license and an insurable driving record. Knowledge of all Microsoft Office software, proficient in Word, Excel, Outlook.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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