Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Emory University seeks an experienced and team-oriented Manager to fulfill the Network Services Support function within Emory University's Office of Information Technology (OIT). This position provides direct support to the Senior Manager, Network Services Support and will serve as the Methods and Procedures Process Manager for Network Services providing critical information technology support functions for all network components of Emory University, including Emory Healthcare, the schools, and administrative areas. This position is in support of the Network Services organization which consists of approximately 100 FTEs that support an enterprise network that includes data ports (88,200), voice lines (43,000), and wireless access points (12,600).

 

JOB DESCRIPTION:

• Represent the organization as initial point of contact for requests that do not have a clear owner, which requires a good overall knowledge of organization functions
• Decisions must be made in an environment of constant change while balancing multiple priorities that include rapidly changing user requirements, fluctuating revenue streams, financial limitations, engineering and service requirements while incorporating capital and expense budget pressures
• Provides expertise in technical areas that the organization is accountable for
• Assists with the implementation of total quality, methods and procedures, and process programs for a business unit
• Leads the planning, developing, and implementing techniques for ensuring the maintenance of quality levels using accurate methods, procedures, and processes
• Write, rewrite and/or edit documents such as technical procedures, organizational best practices, operational procedures, and related technical documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences
• Work with Healthcare and University stakeholders to ensure that service delivery meets and exceeds requirements for patient care, education, and research
• Support and Promote a culture that exemplifies our guiding principles, commitment to operational excellence, willingness to take prudent risks, move quickly and be a leader, duty to safeguard personal and confidential information, transparent approach to governance and funding, and an embrace of partnership both within and across the broader academic and healthcare communities
• Performs other related duties as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and five years of experience in information technology management positions, OR an equivalent combination of education, training, and experience.
• Experience in a university and/or academic health care environment is preferred.

PREFERRED QUALIFICATIONS:

• Excellent communication skills, with an ability to adapt approach, language and style to different audiences.
• Excellent collaboration and team-building skills.
• Able to build consensus around challenging topics.
• High energy and strong work ethic.
• Creative intellect and entrepreneurial spirit.
• Genuine, approachable leadership style.
• Consistent focus on institutional goals, rather than personal desires.
• Ability to build collaborative partnerships.

 

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.