Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

The Network Analyst/Technician is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices.

In the Network Operations Center, the analyst will also monitor critical processes for Emory's enterprise-wide systems and applications, and address interruptions and failures. In the Network Operations Center, he/she will also monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures, and interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.

 

PIRIMARY RESPONSIBILITIES:

• Interacts with others to resolve issues within a timely manner.
• Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
• Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
• Installs, configures, maintains, and troubleshoots network services and devices.
• Interacts with customers to resolve network issues.
• Performs inspections and upgrades.
• Develops and maintains documentation.
• Has strong technical aptitude about troubleshooting and testing activities related to network services.
• Has the aptitude to perform troubleshooting, testing, scripting and coding.
• Assists with systems, provides support without direction, and support modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services.
• Performs other duties as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.

PREFERRED QUALIFICATIONS:

• IP - Understanding of the OSI network model and the mechanics of the IP Protocol
• Ethernet - Understanding of the OSI network model and the mechanics of Ethernet
• Layer 1 - Understanding of transmission media
• Linux/Unix shell/cli orientation or experience
• Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
• General understanding of IT security challenges as they relate to data networking
• Awareness of network monitoring protocols and their use
• Ability to display an aptitude for learning and a troubleshooting, and debugging mindset
• Practical knowledge of DHCP in operational environments
• Understanding of DNS requests and the types of available records needed to meet user needs
• Experience with incident management systems to track and manage workflow
• Understanding of Service Management practices in an operational setting
• Willingness to learn new technologies and maintain industry knowledge
• Understanding of the importance of diligence in documentation in an operations setting

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.