KEY RESPONSIBILITIES: The Case Manager and Communications Coordinator reports to the Director, Student Case Management and Intervention Services and is part of a team that provides immediate support, follow-up, and care coordination to all Emory University students. This position is integral to student flourishing and creating a sense of belonging here at Emory as professionals within this office are tasked with identifying, assessing, and coordinating care between internal and external University partners to assist students with their overall personal and academic success.
The Case Manager and Communications Coordinator is responsible for the following:
- Provides individual assessment, support, and advocacy for all Emory undergraduate, graduate, and professional students.
- Identifies and coordinates care amongst appropriate on-campus and community resources within a social justice frame work for student needs including but not limited to: housing and food insecurity, financial hardship, mental and medical health concerns, and accessibility needs.
- Assists in the coordination of support mechanisms between individual colleges and offices to university case management.
- Participates in a variety of interdepartmental team meetings as needed to support effective communication, tracking, and follow up with student progress.
- Assists in supporting the relationships developed between campus partners. Examples include, but are not limited to: Student Health Services, Psychiatry, Counseling and Psychological Services, and Student Case Management and Intervention Services and with other partners and constituents in the College and graduate and professional schools.
- Collaborates with and helps market Eagle Food Co-Op pantry resources.
- Accurately documents all individual student contacts in a timely manner.
- Assists Director in collecting, analyzing, and reporting data for the department for the monthly, annual campus and community assessment process.
- Performs other duties as assigned and necessary.
MINIMUM QUALIFICATIONS:
- A master's degree in student affairs, social work, psychology, counseling, or related field from an accredited institution, and two years of related work experience.
- Will provide crisis response and de-escalation to students in distress as a part of an on-call rotation.
- May be required to return to campus to support students. Services will include consultation with clinical providers, crisis case management, pre-admission screening for placement, supporting basic needs and report writing.
- Ability to communicate, problem solve, and work effectively within a diverse college environment. Ability to manage multiple priorities. Ability to take initiative and create a vision for completion of required tasks to assist students and campus partners.
- Skilled at creating and establishing strong rapport with students, team, and internal and external University partners. Ability to create trust and confidentiality within team, campus partners, leadership, students and campus constituents.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.