Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

The Continuing Medical Education (CME) Program Coordinator is a member of the CME team, which is responsible for promoting and upholding the CME Program’s mission. The CME Program Coordinator’s duties support the operations and compliance of the Regularly Scheduled Series (RSS) activities. RSS activities generally include grand rounds, morbidity and mortality boards, tumor boards, and case conferences. This position will support the accreditation process, troubleshoot the learning management system, provide technical support to activity coordinators and other users, monitor, and approve sessions in the RSS Dashboard, maintain and reinforce department policies and procedures, maintain, and reinforce compliance with the Accreditation Council for Continuing Medical Education (ACCME), perform data entry, generate, and send survey links using Survey Monkey, and manage projects. This role involves frequent written and spoken communication with internal and external stakeholders.

The Program Coordinator duties are organizing, coordinating, and planning operational facets of a program and its related activities which include, but are not limited to the following: establishing long-term operational objectives, researching factors that may impact the success of the program, and working with individuals or groups to research and document program requirements in order to provide appropriate input into the development of strategic plans.

KEY RESPONSIBILITIES:

• Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement.
• Conducts research and gathers information to develop various publications.
• Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.
• Assists in developing and coordinating program-related conferences, conventions, or meetings.
• Monitors expenditures and may participate in the budget planning process and prepare financial reports.
• May assist in identifying funding resources and developing fund-raising strategies and initiatives.
• Prepares operational and statistical reports.
• Conducts training, represents the program at meetings and conferences, and networks with affiliated groups. May supervise assigned project staff, interns and/or volunteers.
• Performs related responsibilities as required.

ESSENTIAL FUNCTIONS

• Provide technical support to coordinators, activity directors and other users: respond to telephone and email inquiries about logging in, claiming credits, resetting passwords, completing disclosures, CME compliance needs, resolving error messages, and other issues related to CME Activities.
• Approve daily Regularly Scheduled Series (RSS) activities by reviewing applications for missing information and alerting session coordinators of requirements to approve sessions.
• Reinforce policies and procedures. Compose and communicate with session coordinators in advance of upcoming sessions.
• Assist in organizing electronic records, creating templates, initiating, and composing routine and follow-up correspondences.
• Perform data entry, including uploading and entry of financial disclosures, mitigation forms, maintaining outcomes database, generating customized Survey Monkey evaluations, management, and creation of event/session ids in LMS and compiling results for activity end of year summaries.
• Oversee and facilitate development of projects, including faculty communication, audience generation, logistics management, registration/participant communication, production of educational materials, supplier performance and CME file management.
• Oversee, direct, and serve as lead host for virtual support office hours offered every other week, excluding holidays.
• Assist with preparation of reaccreditation materials (PARS report, PIP information, etc.).
• Perform audits of accredited CME activities on at least a quarterly basis.
• Manage activity spreadsheet to include contact updates and activity status.
• Navigate rapidly changing regulatory climate involving industry support of CME activities.
• Maintain up to date knowledge regarding continuing changes to ACCME Standards for Integrity and Independence in Accredited Continuing Education. Reinforce the training provided by the RSS Program and Training Manager to ensure Accreditation Requirements and Policies of the ACCME are executed properly. Support activity planning efforts of activity directors and coordinators.

CONTACTS

• Department: Daily contact with departmental administrative staff. Work with the CME director, medical director, financial administrator, registrar.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a field related to the program.
• Two years of related experience, or an equivalent combination of education, training and experience.

PREFERRED QUALIFICATIONS

• 2 to 3 years of related work experience required. CME experience preferred.
• Professional and effective verbal and written communication skills.
• Strong interpersonal skills.
• Ability to work effectively with various individuals within and external to the university.
• Proficient in email, messaging, and scheduling in Outlook.
• Experience as a CME Coordinator or working in a hospital Medical Staff Office acquainted with CME strongly preferred.
• Strong computer skills, including Word, Excel, Microsoft Teams, SharePoint, Zoom, PowerPoint and Outlook. Excellent oral and written communication skills, including ability to proofread application submissions for required documentation.
• Ability to complete job responsibilities with a high degree of accuracy under minimum supervision, with a strong sense of self-direction, responsibility, and accountability.
• Ability to actively learn, understanding the implications of new information for both current and future problem-solving and decision-making.
• Able to handle multiple tasks and prioritize them appropriately.
• Strong organizational and problem-solving skills.
• Strong commitment to customer service. Positive and constructive attitude. Strong work ethic. Ability to meet consistent attendance. Ability to interact with colleagues, supervisors, and customers face-to-face.
• Ability to be in office (in-person) on Tuesdays and Wednesdays, excluding when either day is on a holiday. Core office hours are required.
• Experience with Survey Monkey and/or Qualtrics a plus. Experience with CME Tracker or similar LMS platform is a plus.

NOTE: This role will be granted the opportunity to work remotely on days except Tuesday and Wednesday, however for first 6 months of onboarding, 3 days or more are required in office/in-person. Core office hours are required. Must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department of work. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.