Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Reporting to the Assistant Director, the Coordinator, Student and Facilities Operations provides onsite event services and facility operations management ensuring services are executed efficiently and in accordance with high customer service standards.

 

KEY RESPONSIBILITIES:

• Responsible for the Student Center Welcome Desk operations including providing front-line support in addition to managing student staff who work in the area.
• Leads the Student Centers student development initiatives for all student staff positions including training, selecting, and managing the student staff with an emphasis on high-level customer service, learning, and growth.
• Assists with the logistical planning, coordination, and execution of furniture set-up, equipment needs, and student support staffing for meetings and events in the Student Centers.
• Leads, hires, trains, supervises, evaluates, and schedules all student employees for the Student Centers in various positions to ensure that high-level customer service is maintained.
• Accurately communicates facility and event needs between Student Centers professional and student staff for successful event support.
• Regularly conducts effective staff meetings to ensure timely dissemination of information, changes, and items that affect operations and customer service.
• Conducts regular and frequent inspections of facility event spaces and immediately addresses discrepancies with cleanliness, overall maintenance, and safety concerns.
• Reports discrepancies to facility coordinators and Associate Director of Facilities. Areas include but are not limited to: ensuring furniture in public use areas (outdoor, lounge, and other common areas) are always properly set and maintained, by reporting any areas of concern; and ensuring that all storage rooms are maintained properly.
• Manages and organizes lost and found in accordance with Emory University policies and standards. Responsible for implementing and upholding facility standards and interpreting community standards for users of the facilities.
• Collaborates with Associate Directors of operations and facilities for strategic planning by recommending and executing plans for upkeep and maintenance of the facilities and ways to improve building operations and more effectively serve students and the Emory community.
• Develops standard operating procedures related to facilities, operations, and events in the Student Centers.
• Identifies service improvement opportunities that will better enable the department to achieve its goals and objectives.
• Works directly with departmental leadership to support strategic initiatives and budget processes.
• Gathers and reviews assessment data related to student engagement in the Student Centers.
• Analyzes, provides insights, and helps create presentations using event, finance, operations, and other available types of data.
• Creates recommendations through research, benchmarking, and review of current practices and recommend solutions. May process invoices, payments, requisitions, purchase orders, deposits, expense reports, reimbursements, and other financial transactions.
• Serves as back-up to departmental Timekeeper with responsibilities for reviewing and approving time-cards for non-exempt (hourly-paid) employees.
• Reviews financial transactions to ensure compliance with policies and assists with monitoring budgets.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

• A bachelor's degree and one year of related experience, OR an equivalent combination of education, training and experience.
• Proficient with word processing, spreadsheet, and presentation software applications.
• Ability to move equipment and inventory, up to 50 pounds, with or without reasonable accommodation.
• Must have a valid driver's license with a good driving record; must be insurable.
• Must be available to work occasional evening and weekend hours, including but not limited to move-in weekend (August), Homecoming (October), and Commencement (May).
• Advanced Microsoft Office Suite skills are preferred.
• Experience working in a college or university environment or student center related field such as hospitality, facility management, or building operations is preferred.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee. 

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.