The Academic Services Coordinator plays an important role on the Graduate Admissions operations team at Goizueta Business School. This position supports key communications functions for Graduate Admissions. In addition to the communications functions, this position also supports the application process by managing the collection and tracking of official students' transcripts and supports overall office needs related to supervising office supply purchasing, managing expenses reports and invoice payments.
KEY RESPONSIBILITIES:
- Assists in coordinating one or more student academic functions for a school or program such as admissions, financial aid, registration or student placement.
- Assists and advises students.
- May maintain budget records and assist in budget administration.
- Assists in preparing communication materials about a school or program.
- Actively participates in committees pertaining to academic services.
- Maintains and updates students' records in organized filing system and compiles reports from this.
- May develop resources for students to address particular needs.
- May supervise clerical personnel.
- Performs related responsibilities as required.
ADDITIONAL JOB RESPONSIBILITIES:
- Assists with Graduate Admissions communications, including but not limited to email & SMS content creation and maintenance; website, applicant portals, and presentation editing and proofreading; video and social media content support; and monitoring trends/analytics.
- Manages the collection of official transcripts for enrolling students across all graduate programs.
- Assists with invoice payments/accounts payable.
- Expense report management.
- May also assist with travel booking, calendar management, meeting preparation, or note taking.
- Assist with front desk responsibilities as needed.
MINIMUM QUALIFICATIONS:
- A bachelor's degree in the school's or program's area of specialty or a related field and one year of experience in student admissions, registration, financial aid or related field or an equivalent combination of education, training and experience.
- Previous experience with various personal computer software applications.
PREFERRED QUALIFICATIONS:
- Has strong interpersonal skills, enjoys being a part of a team, and developing relationships.
- Adept at problem-solving with the ability to navigate a complex work environment and manage multiple projects simultaneously.
- Strong writing and verbal communication skills; high attention to detail; interest in helping others complete processes and answer questions.
- Commitment to delivering excellent customer service, the ability to work collaboratively, and comfort working with ambiguity.
- Ability to work independently in a fast-paced environment and adapt to changing priorities.
- Ability to initiate and follow-through with minimal supervision, meet deadlines, work under pressure, and manage multiple priorities.
- Proficient with the Microsoft suite including Outlook, Excel, Word Forms, OneDrive and PowerPoint. Preference for candidate with knowledge & experience with Slate (or another application management platform, customer database, or CRM), as well as experience working with a website CMS.
- Knowledge of Emory systems such as Emory Express, Compass, Trumba, 25Live, etc.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.