Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

KEY RESPOMSIBILITIES:

• Provides technical expertise for developing new and maintaining existing middleware solutions for key enterprise systems and operational support of existing enterprise accounts to meet Emory's business needs and strategic goals.
• Acts as an enterprise middleware subject matter expert to analyze and develop enterprise systems and integrate systems needs and solutions based on customers' needs, business requirements, and Information Technology Infrastructure Library (ITIL) standards.
• Consults with customers to identify solutions to issues across multiple and disparate systems and to provide expertise to enterprise-wide departments for solving complex middleware issues.
• Coaches and mentors junior middleware administrators to increase skill levels and to ensure service level agreement standards are met.
• Manages vendor relationships to minimize for support services and improvement planning.
• Provides 24 x 7 on-call support to ensure application functionality and to minimize disruptions.
• Assists with department projects to support enterprise middleware initiatives and to meet business needs.
• Researches current technologies to recommend new enterprise enhancements.
• Develops services and applications to fulfill customer requests and meet business needs.
• Performs maintenance to maintain middleware applications and to ensure application operability.
• Maintains data integrations and monitors services and feeds to ensure stability.
• Monitors applications and systems to develop performance metrics and to ensure high availability.
• Develops middleware processes and procedures to provide guidance for maintaining applications consistency and quality control.
• Develops middleware skills to provide leadership for mentoring middleware team members.
• Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.
• Acts as a middleware liaison for executive management to communicate and explain technical middleware infrastructure information.
• Applies advanced enterprise middleware knowledge to support enterprise-wide projects and initiatives.
• Drives root cause analyses to resolve ongoing issues and minimize service loss.
• Researches industry-leading enterprise middleware applications and solutions to propose and pursue new ideas for the Emory enterprise. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in IT or related field and three years of IT experience, OR an equivalent combination of education, training, and/or experience.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed and at times, on short notice.  Emory reserves the right to change this status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.