Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

The Goizueta Business School's Executive Education Team is in search of a Senior Program Coordinator to support the delivery of a wide range of non-credit and professional development programs and events—up to 50+ sessions annually. This role is instrumental in conveying the Goizueta brand through exceptional customer service and meticulous attention to detail, ensuring a positive and memorable experience for all clients. Responsibilities include executing program project plans, preparing materials, and overseeing logistical support during sessions. The position requires extensive collaboration with internal stakeholders such as faculty and departmental teams, as well as engagement with an international audience of business professionals. The Sr. Program Coordinator will also liaise with instructors, university units, external clients, and program participants to ensure seamless program execution.

EVENT PLANNING AND LOGISTICS:

• Collaborates with staff and clients to support the establishment of event goals and objectives; develops and recommends event operating procedures.
• Creates task assignments to support the overall project plan developed by program leadership.
• Manages event planning timelines assigned by the Director and provides weekly report on status of assigned items to the Director of Operations.
• Identifies non-financial resources needed to execute event.
• Determines fiscal requirements for events, prepares budgetary recommendations, and negotiates terms with vendors to deliver the program within the net contribution margins agreed to in the program plan.
• Manages enrollment registrations through the designated EEE system(s) (Salesforce) for individuals and institutional clients.
• Oversees and facilitates event briefing and coordination of speakers/presenters.
• Provides leadership, direction, and coordination among faculty and speakers during event program/production.
• Serves as the primary participant contact for assigned programs for the duration of the event. Serves as an alternate participant contact for other programs as needed.
• Helps with set-up and program delivery on day-of event.
• Manages all communication to participants for assigned programs. Serves as an alternate for other programs as needed.
• Balances high-quality participant-facing activities along with myriad administrative tasks.
• Update contacts and informational notes from program delivery to help in future improvements.

SERVICE (INTERNAL AND EXTERNAL CLIENTS):

• Works to enrich client experiences through all activities.
• Effectively and professionally communicates with internal and external clients (special requests, registration changes) via email, phone, and during programs.
• Writes clear, concise, and professional responses to clients' and faculty’s inquiries.

GENERAL:

• Seeks out innovative and creative ideas for events through research, networking, and continuing education classes.
• Contributes to positive relationships within the team through behaviors of trust, inclusion, open communications, and commitment to the success of all colleagues.
• Contributes to process and business improvement projects by observing and evaluating existing processes, anticipating, and supporting client and faculty needs, and continuously seeking efficiency.

KEY RESPONSIBILITIES:

• Designs, implements, and coordinates operational facets of a specific program.
• Develops strategic plans and objectives that ensure the program's continued success, and develops evaluation methods to assess outcomes.
• Conducts program research and ensures that the preparation of mandatory operational, statistical, and financial reports are accurate and factual, and that all reports comply with federal and state regulations and/or institutional policies.
• Designs training programs and materials, conducts training sessions, and represents the program at various conferences, meetings, or seminars.
• May plan, administer, or monitor the program's budget and/or grants, and conduct financial forecasting for the program.
• May develop fundraising programs, including researching and identifying funding sources, and writing and submitting grant proposals.
• Serves as a liaison to and interacts with other groups and organizations participating in the program or seeking knowledge of the program; may write and present speeches.
• Maintains complete and accurate program records.
• May serve on or chair various University committees.
• May supervise program staff, interns, and/or volunteers.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in a field related to specified program areas and five years related program management experience, or an equivalent combination of experience, education, and training.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week's advance notice is preferred.