Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Support enterprise transformation initiatives that improve member and provider experience, advance digital capabilities, and optimize health plan operations. This role offers hands-on exposure to strategy execution, program management, and innovation within a high-growth health plan environment.

Key Responsibilities

1. Strategic Initiatives & Program Support

• Support execution of enterprise initiatives (e.g., benefit design, vendor platform implementations, digital modernization)
• Process mapping
• Track milestones, risks, and dependencies across workstreams
• Assist in preparing leadership-ready updates (status, risks, key decisions)
• Conduct research, analysis, and basic business case support

2. Member & Provider Experience

• Assist with journey mapping and identification of experience gaps
• Analyze data and feedback to identify friction points
• Support design of improved enrollment, access, and service experiences

3. Product Management, Benefits & Market Research

• Conduct benchmarking of competitive benefit offerings and trends
• Support analysis of benefit enhancements and pilot programs
• Assist in evaluating member impact (cost, utilization, engagement)

4. Digital & Technology Initiatives

• Support digital projects (member portal, vendor platforms, AI pilots)
• Assist with requirements gathering, documentation, and testing
• Conduct research on emerging technologies and vendor solutions

5. Data & Analytics

• Compile and analyze data to support decision-making
• Track key performance metrics (cost, utilization, experience)
• Develop simple dashboards or visuals for leadership review

6. Change Management & Communications

• Assist in developing communications, presentations, and training materials
• Support stakeholder coordination across IT, operations, and clinical teams
• Help track adoption and feedback on new initiatives

Qualifications

• Currently enrolled in a graduate program (MSHS, MSIE, MBA, MHA, MPH or related)
• Strong analytical, problem-solving, and organizational skills
• Proficiency in Excel and PowerPoint; familiarity with data tools a plus
• Interest in healthcare, health plans, or innovation/transformation
• Strong communication skills with ability to synthesize information clearly

What You’ll Gain

• Hands-on experience with enterprise transformation initiatives
• Exposure to executive-level strategy and decision-making
• Experience across health plan operations, digital, and innovation
• Opportunity to contribute to high-impact initiatives (e.g., TPA transitions, AI adoption)

 

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).


Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.