Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

JOB DESCRIPTION:

• Maintains technologies that support the teaching and learning mission of the University.
• Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests.
• Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.
• Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.
• Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.
• Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.
• Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.
• Performs testing, inspection and monitoring to assure established expectations are met.
• Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.
• Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.
• Performs related responsibilities as required. 

MINIMUM QUALIFICATIONS:

• A bachelor's degree OR an equivalent combination of education, training and experience.
• Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.