Emory

  • Communications/Training Manager

    Job Number
    17847
    Job Type
    Regular Full-Time
    Division
    EVP Provost Academic Affairs
    Department
    Undergrad Acad Affairs Oper
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Business Operations
  • Description

    JOB DESCRIPTION:

    • Responsible for the integrated communication and promotion of divisional programs and services.
    • Collaborates with others to develop and implement programs and communications materials for targeted audiences which enhance awareness and utilization of divisional programs and services.
    • Creates effective promotional materials including articles, brochures, forms and flyers. Designs, oversees and updates a website to educate and to promote activities and programs; coordinates website with other related websites.
    • May manage a budget.
    • May assist in evaluating, measuring and responding to issues related to the quality of services provided.
    • May conduct evaluations, surveys and focus groups to assist in quality improvement efforts.
    • Researches constituents' satisfaction with divisional programs and services.
    • Develops reports and recommendations to sustain high quality.
    • May supervise or provide direction to staff.
    • Leads projects as assigned. Serves as an internal marketing consultant for programs and services.
    • May be responsible for managing various aspects of social media activities.
    • Performs related responsibilities as required.

    Specific other duties:

    • Manage the content of the Emory Undergraduate Experience Initiative (EUEI) web sites and will develop a branded and unified voice for EUEI and Enrollment Management (working with the University branding office) – through templates emails, web text, presentations, and other outward-facing communications -using data visualization and being able to tell a story for non-experts at the university.
    • Manage the design and development of both instructor-led and online courseware using adult learning principles that is technically accurate and meets the goals of the EUEI; including managing and quality assurance for all EUEI courseware.
    • Manages the development/update of new curricula for EUEI and Enrollment Management courseware for upgrades and changes using adult learning principles; includes course development for multi-level staff development pertaining to Enrollment management and EUEI Systems and analysis.
    • Manage, develop and execute communications plan via multiple modalities (website, listserv, leadership, executive, etc) for EUEI and Enrollment Management system upgrades, updates and daily operations including working with strategic partners.
    • Manage, develop and execute change management strategies for financial system upgrades, updates and daily operations and consistently demonstrates user adoption.
    • Supervise training and operations and support staff in the EUEI communications and training group.
    •  The ability to brand and keep the web site current as well as the ability to do training, job aids, communications for project rollouts.

     


    MINIMUM QUALIFICATIONS:

     

    • A bachelor's degree in communications, public relations, marketing, art, business, education or other related field.
    • Five years of experience in the development of marketing and informational materials, writing/research, project management and/or information technology.
    • Additional related experience may be considered in lieu of a degree.
    • Knowledge of publishing and other related software.
    • Demonstrated creativity in the design of marketing, public relations or educational programs and communications materials.

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