• Patient Accounts Representative

    Job Number
    Job Type
    Regular Full-Time
    School Of Medicine
    SOM: Emory Med Care Foundation
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Revenue Cycle & Managed Care
  • Description


    • Responsible for collection and follow-up of all accounts assigned prior to, during or after admission and discharge. Communicates the university's or clinical/healthcare financial policies to all patients.
    • Identifies patients who require early financial counseling intervention.
    • Provides information regarding resources for patients who need financial help.
    • Coordinates classification for bad debt and charity. Verifies, researches and completes all paperwork and forms to bill all types of claims for reimbursement via electronic system and hard copy.
    • Serves as a patient advocate during the cycle of the account.


    • A high school diploma or equivalent. Basic typing and good communication skills.
    • For billing or collections positions, one year of collections or billing experience is required.
    • For admissions positions, one year of experience in a healthcare environment or one year of customer service experience is required.

    Additional Details

    Ability to speak fluent Spanish preferred, but not required.


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