Emory

  • Supervisor Custodial Services

    Job Number
    20278
    Job Type
    Regular Full-Time
    Division
    Campus Services
    Department
    FM BSVC-Area 1
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Facility Support & Building Maintenance
  • Description

    The Custodial Supervisor is responsible for overseeing and delivering quality and reliable custodial services to the academic, administrative, and residential units on all of Emory University's campuses.

     

    JOB DESCRIPTION:

     

    • Supports the programmatic and operational strategy for achieving departmental goals.
    • Directly supervises staff in the delivery of custodial program necessary to clean facilities in the most efficient and effective manner.
    • Conducts Daily Quality Assessment to ensure service delivery is meeting the established Service Level Agreement.
    • Assists the Manager in developing priorities to realize departmental objectives.
    • Manages workload across the unit to ensure a timely and quality response to requests for service, and determines the most effective manner to allocate resources during periods of peak demand.
    • Administers performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.
    • Continually assesses performance through established standards and applies corrective measures as required.
    • Coordinates development and implementation of custodial programs, routines, and schedules.
    • Analyzes feedback and adjusts programs, schedules, and service requirements accordingly.
    • Supports the Manager and works closely with other managers and supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of services.
    • Promotes a safe work environment.
    • Assists in managing parts and materials inventories for the Area to ensure adequate stocking levels.
    • Participates in the hiring, training, evaluation, development, and termination of staff as required.
    • Evaluates and makes recommendations on equipment, supplies, and procedures.
    • Performs other related duties as required. 


    MINIMUM QUALIFICATIONS:

     

    A high school diploma or equivalent and five years of related experience required, preferably in a large and complex organization, which includes at least one year of experience in a lead or supervisory role. At least two years of college coursework is preferred. Excellent interpersonal and written communication skills are required. Positions in this classification may require a valid Georgia driver's license and an insurable driving record. Knowledge of all Microsoft Office software, proficient in Word, Excel, Outlook.

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