Emory

  • Assistant Program Manager, Operations

    Job Number
    20314
    Job Type
    Regular Full-Time
    Division
    EVP Provost Academic Affairs
    Department
    Emory Continuing Education
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Business Operations
  • Description

    JOB DESCRIPTION:

    • Collaborates with the Program Manager and Director to plan and implement courses and establish standards and best practices for the program team.
    • Assists in the hiring of instructors and works closely with them to confirm and execute courses and information sessions. Also manages complex student inquiries/issues by collaborating with instructors to resolve them.
    • Oversees and assesses best practices for staff use of registration and sales/advising systems.
    • Leads process improvement projects as needed. Manages the complete scheduling process for designated ECE classes and information sessions.
    • Works with marketing staff to provide course information for website marketing pages.
    • Writes and updates catalog offerings and ensures they are reflected in the registration system.
    • Resolves scheduling concerns to ensure classes run as advertised.
    • Learns general information about each course to accurately answer questions and ensure program enrollment goals are maintained.
    • Prepares appropriate financial information to track revenue and expenses.
    • Designs and prepares reports.
    • Hires and supervises staff and students as needed.
    • Performs related responsibilities as required.


    MINIMUM QUALIFICATIONS:

    • A bachelor's degree preferably in business, organizational development, communications, higher education administration or a related field and three years of program coordination and/or management experience, or an equivalent combination of experience, education, and training.
    • Excellent written and verbal communication skills.
    • Proficiency with MS Office products, particularly Word, Excel and PowerPoint.
    • Supervisory experience required.

    Additional Details

    Emory Continuing Education seeks an Assistant Program Manager of Operations within our Corporate Learning (CL) group. The successful candidate will be detail-oriented and fill a pivotal role of managing the coordination and delivery of corporate classes offered in our training center and onsite at client locations. This position has one direct report.

     

     

    Essential Job Functions:

    • Logistics Management
      • Ensure the successful delivery of training classes for corporate clients, involving the coordination of instructors, classrooms, and course materials.
      • Event Management – coordinate all aspects of event planning
    • Instructor Management
      • Manage on-boarding of new instructors
      • Continual communications with Instructors for scheduling
      • Maintain instructor database
    • Customer Relations Management
      • Manage and update Salesforce.com database
      • Continual communications with Corporate clients
    • Curriculum Management
      • Update and manage course lists and outlines
      • Ensure quality of course materials

     

    Preferred Qualifications:

    • Experience working as a training coordinator in an adult training center preferred (higher education continuing or executive education, or training vendor experience)
    • Entrepreneurial self-starter with ability to work well with minimum supervision; highly organized
    • Mastery of MS Office suite; particularly Word, Excel and PowerPoint
    • Ability to work a varied schedule to accommodate the needs of the clients and instructors.

     

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