Emory

  • Financial Aid Assistant

    Job Number
    22922
    Job Type
    Regular Full-Time
    Division
    EVP Provost Academic Affairs
    Department
    Office of Financial Aid
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Admissions & Student Life
  • Description

    • Answers and directs incoming calls to the Financial Aid Office.
    • Serves as the first point of contact to clients and other visitors.
    • Resolves routine situations and refers more complex concerns to appropriate staff.
    • Provides assistance to customers regarding data requirements and the status of paperwork.
    • Monitors day-to-day operations including communications generated from a variety of sources (e-mail, phone calls and counter walk-ins, etc.).
    • Reconciles reports and schedules output distribution.
    • Accesses a variety of computer information systems and databases to retrieve, verify and enter data.
    • Checks data from completed forms or other documents for accuracy and completeness.
    • Reviews audit reports and resolves errors to ensure integrity of data
    • Maintains files and records.
    • Performs related responsibilities as required. 


    MINIMUM QUALIFICATIONS

     

    A high school diploma or equivalent and one year of customer service and/or data entry experience. Knowledge of PeopleSoft and relevant software applications preferred.

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