Emory

  • Patient Access Rep I (ETS)

    Job Number
    24852
    Job Type
    Temporary Full-Time
    Division
    Emory Johns Creek
    Department
    EJC Patient Access
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Revenue Cycle & Managed Care
  • Description

    JOB DESCRIPTION: ** For use by Emory Temporary Services only ** Obtains demographic and insurance information for preregistration/registration on all patients. Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention. Collects on self pay accounts, co-pay and deductibles. Documents financial arrangements. Schedules procedures/follow up appointments. Ensures and reviews all demographic data for hospital visits. Crosstrains in other Access Departments and Facilities.

    Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Completes demographic and insurance. Provides patients with exam information. Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments.

    Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters. Other responsibilities include performing verification of benefits, order entry, and pre-certification for elective and emergency admissions. Position requires self-motivated individual who can handle high patient volumes and fast pace.

    Assist with departmental workflow as needed. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.

    Maintains knowledge of departmental applications i.e. Eclipse, E-Cashiering, FirstNet, HealthQuest, General Patient Registration (GPR), Enterprise Encounter, Scheduling, Millennium, and Patient Responsibility Pricer, and other systems utilized by Patient Access.

    Performs other duties as required.



    MINIMUM QUALIFICATIONS: High school diploma or equivalent. Must have at least 1 year Healthcare, registration, collections, billing, insurance related experience, or customer service. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. CHAA (Certified Healthcare Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred. Typing skills with a minimum of 35 wpm and good communication skills.

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