• Application Supp Analyst II

    Job Number
    Job Type
    Regular Full-Time
    LITS: Library and IT Services
    LITS: Core Systems
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Information Technology
  • Description

    JOB DESCRIPTION: Analyzes, codes/configures, and tests applications. Assists in developing applications specifications. Implements developed applications and provides customer support of applications. Performs other related duties as required.

    MINIMUM QUALIFICATIONS: Two years of information technology experience OR a bachelor's degree and two years of information technology experience. Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.



    • Three or more years of experience as technology staff in libraries
    • Experience with integrated library systems, repositories, and related library technology products (such as Alma, Primo, Samvera, etc.)
    • Knowledge of library descriptive metadata formats (MARC, Dublin Core, EAD, etc.)
    • Experience providing technical support to customers using cloud platform products and cloud solutions
    • Experience analyzing and visualizing data
    • Experience with project management practices

    Additional Details

    Additional Responsibilities:

    • Supporting library applications and systems.
    • Provide advice to team leads and staff about the functionality and optimization of library applications and systems in supporting the work of the Library.
    • Collaborate on effective incident management.
    • Collaborate on continual service improvement.
    • Communicate with vendors when appropriate for problem resolution.
    • Identify and document system bugs and feature requests.
    • Analyze, modify and maintain existing applications.
    • Work closely with team members to provide feedback and input to help improve systems and products.
    • Observe standards and guidelines.
    • Identify training needs or requirements for yourself individually


    Professional Responsibilities:

    • Maintains up-to-date professional knowledge and skills in areas related to primary job assignment as well as maintains general knowledge of current trends in higher education, academic libraries, and information and educational technology



    Emory Libraries recognize diversity, equity, and inclusion as core values integral to achieving our mission to enrich the quality of life and advance intellectual discovery by connecting people of diverse backgrounds and experiences. We champion an inclusive work environment through competency training, reassurance of personal growth, restorative communication practices, and diverse recruitment and retention. We offer exhibits, collections, programming, and research assistance that speaks to the rich needs and identities of patrons from the Emory community and beyond. We encompass opportunities that strengthen these values. We invite you to bring your true self to the library and feel welcomed when you arrive.



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