Emory

  • Customer Svc Rep, Sr (ETS)

    Job Number
    26192
    Job Type
    Temporary Part-Time
    Division
    EVP Provost Academic Affairs
    Department
    Emory Continuing Education
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Clerical & Administrative
  • Description

    JOB DESCRIPTION: ** For use by Emory Temporary Services only ** Receives notification of customer service complaints and initiates a resolution process. Determines the severity of each request and prioritizes follow-up contact. Communicates directly with customers to understand and resolve issues in an efficient and timely manner. May visit the work site to investigate issues. Enters data into a database management system. Monitors cases to ensure a timely resolution. Maintains files and records. Establishes and prepares reports. May provide direction to staff. Performs related responsibilities as required.

    MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three years of customer service experience. DATE CREATED/MODIFIED/REVIEWED: 0726/2011 GG

    Additional Details

    Emory Continuing Education seeks an extremely dependable and reliable Customer Service Representative for our location at 6 Executive Park Dr NE. must be a quick learner and self-starter. Preferred candidate will be comfortable providing face to face and telephone customer service. The candidate must be able to function effectively as a member of a team.

     

    Work Schedule: 

     

    Monday, Tuesday and Thurs: 8a-4p

    Friday:                               8a-5p

     

     

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