JOB DESCRIPTION: Consults with appropriate staff to develop requirements and specifications for applications. Implements developed applications and provides customer support of applications.
MINIMUM QUALIFICATIONS: Six years of information technology experience OR a bachelor's degree and four years of information technology experience. Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.
ADDITIONAL JOB DETAILS
The Sr. Applications Support Developer / Analyst (SASDA) position is a part of the School of Medicine’s Office for Information Technology Services’ Curricular Support team (SOMITS-CS) and provides technical support and consulting to the Emory Center for Experiential Learning (ExCEL) in support of the School of Medicine’s curriculum.
The SASDA’s position supports a spectrum of interdependent IT, AV, and robotics technologies incorporated into the medical simulation-based education environments provided by ExCEL’s Clinical Skills Center (CSC) and Simulation Center (SIM).
- Provides technical support for CAE Healthcare’s LearningSpace (LS) application, which encompasses:
- Administration of LS’ application/video capture server decks, RAID video storage, and backup power/alert system hardware.
- Coordination of archiving/deletion of video records with ExCEL in accordance with the SOM’s records retention policy.
- Coordination of basic and complex technical support needs with CAE’s remote application support team in Hungary.
- Provides desktop support and creates/deploys/updates specialized system images for:
- PCs located in the CSC used in conjunction with LS-related live event control, public announcements, and data entry.
- PCs located in SIM used in conjunction with LS, HealthStream testing, and high-fidelity medical simulator control.
- ExCEL loaner laptops.
- Provides AV support for systems associated with LS including:
- HD IP cameras.
- Digital video encoding systems.
- Mics/audio encoding systems.
- AV system VLAN.
- PA systems for live simulated event announcements.
- Provides technical support and consulting pertaining to ExCEL’s portfolio of hi-fi/lo-fi medical simulators and robotics technologies including:
- Gaumard’s Hal, Hal 5 y/o, and neonatal simulators.
- Gaumard’s Noelle birthing simulator.
- Harvey cardiopulmonary simulators.
- Resusci Anne and infant ACLS/BLS skills-testing simulators.
- Virtual laparoscopic and surgery simulators.
- Curriculum-related lo-fi simulators.
- Healthstream-based BLS/ACLS testing systems.
- Maintains technology inventory and provides support & consulting relating to:
- Ancillary technologies (e.g., VOIP/smartphones, ventriloscopes, etc.).
- Technology refreshes and budgeting cycles.
- Provides periodic technical cross-training on ExCEL-related technologies to SOMITS-CS team members.
- Cross-trains on Curricular Support-related applications & technologies and provides backup technical support for SOMITS-CS team members on a periodic basis.
- Builds and maintains relationships with vendors providing products and services germane to ExCEL’s simulation-based education systems.
- Must be comfortable with:
- Being on call and on site during normal business hours to address immediate technical support needs adversely impacting live simulation-based educational events.
- Addressing technical support needs that may require the use of ladders, etc. to access systems located in drop-ceilings above supported areas.
- Providing occasional backup technical support in an academic cadaver lab and being familiar with associated safety protocols.
- Occasionally providing technical support on evenings and weekends.
- Ideal candidate possesses a passion for education and technology with a focus on how simulation technology can serve the SOM’s curriculum and enhance pedagogy as well as students’ academic experience and success.
- Strong critical thinking and analytical skills. Able to successfully manage complex technical issues and successfully design, coordinate, and implement interim and/or permanent technical solutions that minimize disruptions to live simulated events.
- Excellent written and oral communication skills as well as the ability to successfully build and maintain relationships with faculty, staff, and students are essential. A background in teaching and/or providing technical training is helpful.
- Ability to build and maintain relationships with simulation-focused professional organizations providing theory and best practices germane to ExCEL’s simulation-based education systems is ideal.
- Preferred qualifications include:
- Medical simulation-focused center management application experience (e.g., LearningSpace, B-Line, etc.). Experience with LearningSpace strongly preferred.
- Experience with supporting and/or operating hi-fi/lo-fi medical simulation technology.
- Experience with supporting and/or operating live medical simulation-based events.
- A blend of desktop, server, programming, digital media production/post-production, and/or AV support experience.
- Preferred certifications include:
- CHSOS, CHSE or CHSE-A certification from the Society for Simulation in Healthcare (SSH).
- CTS, CTS-D or CTS-I credentials from Avixa.
- BLS or ACLS certification from the American Heart Association.