• Applications Dev/Analyst, Sr

    Job Number
    Job Type
    Regular Full-Time
    School Of Medicine
    SOM: Information Tech Service
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Information Technology
  • Description

    JOB DESCRIPTION: Consults with appropriate staff to develop requirements and specifications for applications. Implements developed applications and provides customer support of applications.

    MINIMUM QUALIFICATIONS: Six years of information technology experience OR a bachelor's degree and four years of information technology experience. Positions in this classification may require a knowledge of one or more programming languages and/or a knowledge of an application and application tools.

    Additional Details





    The Sr. Applications Support Developer / Analyst (SASDA) position is a part of the School of Medicine’s Office for Information Technology Services’ Curricular Support team (SOMITS-CS) and provides technical support and consulting to the Emory Center for Experiential Learning (ExCEL) in support of the School of Medicine’s curriculum.


    The SASDA’s position supports a spectrum of interdependent IT, AV, and robotics technologies incorporated into the medical simulation-based education environments provided by ExCEL’s Clinical Skills Center (CSC) and Simulation Center (SIM).




    - Provides technical support for CAE Healthcare’s LearningSpace (LS) application, which encompasses:

    - Administration of LS’ application/video capture server decks, RAID video storage, and backup power/alert system hardware.

    - Coordination of archiving/deletion of video records with ExCEL in accordance with the SOM’s records retention policy.

    - Coordination of basic and complex technical support needs with CAE’s remote application support team in Hungary.


    - Provides desktop support and creates/deploys/updates specialized system images for:

    - PCs located in the CSC used in conjunction with LS-related live event control, public announcements, and data entry.

    - PCs located in SIM used in conjunction with LS, HealthStream testing, and high-fidelity medical simulator control.

                - ExCEL loaner laptops.


    - Provides AV support for systems associated with LS including:

                - HD IP cameras.

                - Digital video encoding systems.

                - Mics/audio encoding systems.

                - AV system VLAN.

    - PA systems for live simulated event announcements.


    - Provides technical support and consulting pertaining to ExCEL’s portfolio of hi-fi/lo-fi medical simulators and robotics technologies including:

                - Gaumard’s Hal, Hal 5 y/o, and neonatal simulators.

                - Gaumard’s Noelle birthing simulator.

                - Harvey cardiopulmonary simulators.

                - Resusci Anne and infant ACLS/BLS skills-testing simulators.

                - Virtual laparoscopic and surgery simulators.

                - Curriculum-related lo-fi simulators.

                - Healthstream-based BLS/ACLS testing systems.


    - Maintains technology inventory and provides support & consulting relating to:

                - Ancillary technologies (e.g., VOIP/smartphones, ventriloscopes, etc.).

                - Technology refreshes and budgeting cycles.


    - Provides periodic technical cross-training on ExCEL-related technologies to SOMITS-CS team members.


    - Cross-trains on Curricular Support-related applications & technologies and provides backup technical support for SOMITS-CS team members on a periodic basis.


    - Builds and maintains relationships with vendors providing products and services germane to ExCEL’s simulation-based education systems.


    - Must be comfortable with:

    - Being on call and on site during normal business hours to address immediate technical support needs adversely impacting live simulation-based educational events.

    - Addressing technical support needs that may require the use of ladders, etc. to access systems located in drop-ceilings above supported areas.

    - Providing occasional backup technical support in an academic cadaver lab and being familiar with associated safety protocols.

    - Occasionally providing technical support on evenings and weekends.




    - Ideal candidate possesses a passion for education and technology with a focus on how simulation technology can serve the SOM’s curriculum and enhance pedagogy as well as students’ academic experience and success.


    - Strong critical thinking and analytical skills. Able to successfully manage complex technical issues and successfully design, coordinate, and implement interim and/or permanent technical solutions that minimize disruptions to live simulated events.


    - Excellent written and oral communication skills as well as the ability to successfully build and maintain relationships with faculty, staff, and students are essential. A background in teaching and/or providing technical training is helpful.


    - Ability to build and maintain relationships with simulation-focused professional organizations providing theory and best practices germane to ExCEL’s simulation-based education systems is ideal.


    - Preferred qualifications include:

    - Medical simulation-focused center management application experience (e.g., LearningSpace, B-Line, etc.). Experience with LearningSpace strongly preferred.

    - Experience with supporting and/or operating hi-fi/lo-fi medical simulation technology.

    - Experience with supporting and/or operating live medical simulation-based events.

    - A blend of desktop, server, programming, digital media production/post-production, and/or AV support experience.


    - Preferred certifications include:

    - CHSOS, CHSE or CHSE-A certification from the Society for Simulation in Healthcare (SSH).

    - CTS, CTS-D or CTS-I credentials from Avixa.

    - BLS or ACLS certification from the American Heart Association.


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