JOB DESCRIPTION: Responsible for overseeing the day to day operations and management of the on-campus residential facilities and building projects in assigned residence halls, fraternity and sorority houses, theme houses, and/or apartments in close collaboration with Campus Services Planning, Design and Construction, and Facilities maintenance and custodial staff. Provides oversight for the relationship between Campus Services maintenance staff, custodial staff and housing residential students and guests living in University owned residential facilities. Works closely with sorority and fraternity residents, alumni, and chapter advisors on facility and housing related matters. Ensures appropriate housing guidelines are followed and that responses to work orders occur in a timely manner. Develops and implements the processes for facility inspections, assessment of damages of student rooms, and furniture and furnishings replacement plans. Ensures that services and operations are customer responsive, innovative, fiscally sound, and are developed in collaboration with internal and external university partners. Assumes responsibility for residential facility budget, related purchases and inventories. Supervises a Coordinator of Facilities and Operations, interns, and student staff. Conducts daily/weekly inspections of residential facilities focused on risk management, cleanliness, maintenance, sustainability, and efficiency. Ensures compliance with Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) regulations. Responds to facility-related matters, concerns, and emergencies. Provides ongoing programs and training, and coordinates and conducts regular health, safety and fire safety inspections. Coordinates recycling and sustainability efforts in the residential facilities. Assumes responsibility for residential facility related purchases and inventories. Responds to student and parents/families with residential custodial and facilities inquiries and concerns and ensures resolution. Develops, coordinates and implements department processes for opening and closing the residential facilities. Participates in the development and implementation of a master plan for Housing Operations for renovations and maintenance projects. Develops, updates, and communicates accurate and timely housing facilities and operations information to students, parents, and other interested parties. Prepares reports as required. Attends and participates in department and division meetings. Performs related responsibilities as assigned.
MINIMUM QUALIFICATIONS: Master's degree in higher education administration, facility administration, student personnel, business, or related field required. Three years related experience in residential life, housing, facilities management, and/or project management. Experience in fraternity and sorority residential life or is strongly preferred. Knowledge of building maintenance, construction, renovation and maintenance; general housekeeping practices; and safety standards. Strong interpersonal skills, including the ability to analyze, solve problems and deliver presentations. Ability to handle multiple projects with competing deadlines, establish goals and work load priorities, and meet project deadlines within budget and time constraints. Ability to organize workflow and coordinate activities with the office and with other departments. Ability to interpret policy and procedures, including knowledge of contract documents, specifications, compliance and produce quality service. This position may require working evenings and weekends, as assigned. Valid driver's license with a good driving record; must be insurable. Positions within this classification may be required to lift up to 50 pounds and to walk, bend, stoop and twist.
Director of Facilities and Operations
Interns and student staff