Reporting to the Chief of Police, this position manages the Access Control and Security Systems Division.
- Plans, directs, and coordinates the selection, installation, operation, and maintenance of equipment utilized for access control and security purposes.
- Develops, implements, monitors, and ensures compliance with all applicable policies, procedures, and programs.
- Develops, promotes, and maintains a high level of security standards and Best Practices by focusing on risk management and implementing strategic security programs.
- Oversees the management and maintenance of network based security camera, alarm, card access, and key lock systems.
- Provides regular reports on tests and functionality of all systems.
- Inputs data to create and maintain records of activities and services.
- Troubleshoots software and hardware issues; communicates with vendors and technical support for related issues. Prepares cost, status, and justification reports.
- Works closely with other divisions of Public Safety and the Police Department, Facilities Management and other University departments to manage security hardware design and product selection for the university.
- Provides managerial oversight (to include contract management, service performance, and invoice approval) for vendor contracts.
- Oversees installation of all access control and security systems, and associated devices.
- Monitors progress and quality of installations performed by contractors.
- Manages all aspects of the access control, CCTV, and alarm systems and the lock shop.
- Serves as Chair of the Electronic Security Review Committee.
- Determines technical requirements and coordinates the preparation of purchase requisitions for access control and security, alarm, and CCTV systems equipment, peripherals and hardware to support system growth, additions, changes, etc. Supervises and manages assigned staff.
- Manages the review of, and provides direction related to, new designs and plans for construction and renovation for compliance with university standards and approvals (doors, hardware, access control, emergency phones and call boxes & CCTV).
- Researches, recommends, and implements security system upgrades, new technologies, training opportunities, and other steps necessary to maintain the highest levels of proficiency in security and safety.
- Participates in strategic initiatives such as improving security systems, policies, procedures, inventory controls, technical documentations, etc.
- Maintains documentation of system configuration and device location.
- Maintains access control records and files, including requests for access and distribution of keys / cards.
- Develops and maintains a complete inventory of access control and security systems-related equipment. Manages access control and security technology maintenance.
- Maintains contact, either directly or through subordinate supervisors, between employees, contractors and vendors to troubleshoot all access control and security systems and address issues.
- Resolves technology service issues in support of the organization's operational, management, business, marketing, and strategic planning needs.
- Diagnoses and corrects problems with security systems hardware and software.
- Installs and monitors components for CCTV, electronic and keyed access control, and intrusion/panic alarm systems.
- Enhances professional skills by attending training sessions, workshops/seminars, and reviewing published literature.
- Prepares and obtains estimates and invoices for work performed by employees and contractors.
- Trains Police Department personnel and other end-users in use of the systems.
- Adheres to internal controls established for the Access Control and Security Systems Division.
- Manages and maintains system audits.
- Manages the access control system open / close scheduling process for facilities based upon individual building schedules and events.
- Performs other related duties as required.
A Bachelor's degree in a related field and seven years of experience working with electronic security system installation, operations, maintenance, and management, including 3 years of leadership and supervisory experience; OR an equivalent combination of education, training, and experience.
Comprehensive knowledge of security camera systems, card access systems, and intrusion alarm systems; familiar with the application of electronic technology to law enforcement; comprehensive skills in the installation, operation and maintenance of electronic security systems; knowledge of the evaluation of construction blueprints; familiar with network video recorders and local digital video recorders; familiar with electric lock hardware installation; strong computer skills and a working knowledge of Microsoft Office; must be familiar with the workings of complex computer networks and components; and ability to learn new software for camera and access systems.
The successful candidate must possess effective communication (both written and oral) and customer service skills; ability to remain calm under stressful situations, as well as the ability to handle multiple tasks.
Prior experience in a college/university setting preferred.
Low voltage electrical license preferred.