• Asst Director of Reputation Management

    Job Number
    Job Type
    Regular Full-Time
    Communications and Marketing
    Communications (EUV)
    This position may involve the following Health and Safety issues:
    Not Applicable
    Job Category
    Business Operations
  • Description

    Emory University's Communications and Public Affairs Division is seeking professionals with demonstrated experience supporting leadership in reputation and issues management, crisis communication, and emergency response management through internal and external communications, media relations, and social media to join their dynamic team as an Assistant Director of Reputation Management.


    The selected professional will be a part of an award-winning team of professionals who work to increase the awareness and reputation of the university among key national and international audiences.





    • Responsible for monitoring and evaluation of earned media and information of interest to the university.


    • Manages real-time, daily, weekly and quarterly reports of news and information relating to Emory and issues of interest in higher education.


    • Supports leader of reputation management function in research around issues and the external information environment.


    • Must understand and have working knowledge of current content evaluation tools and techniques.


    • Individual must understand evolving earned and social media platforms, how news media functions and have an intense curiosity for issues in higher education.


    • Must thrive in a fast-paced environment where work may not adhere to a predictable schedule.


    • Ability to understand, follow and interpret complex issues in higher education.


    • Experience in news media, politics and government are a plus.


    • Performs other related duties as required.




    • Monitors and evaluates media/social media around-the-clock for news/potential issues related to and of interest to Emory University.


    • Manages real-time, daily, weekly and quarterly reports related to news coverage and topics of interest to Emory.


    • Conducts research and applies best practices in media monitoring and evaluation.


    • Applies analytical skills in evaluating earned media results and in refining the division’s program; creates dashboards.


    • Monitors media/social media during times of controversy/crisis for the university; consults university leaders on communications strategy to manage issues/crisies.


    • Supports issues/crisis communications management program.



    • A bachelor's degree in communications, public relations or related field, AND


    • 3+ years of professional experience in higher education, non-profit, journalism, communications and marketing, or related communications and marketing environments, OR an equivalent combination of education, training, and experience.


    • Experience in higher education is preferred.


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