Director, IT Operations (Yerkes)

Job Number
Job Type
Regular Full-Time
Yerkes National Primate Resear
YRK: Information Technlgy Srvc
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Information Technology
Location : Name
Emory Campus-Clifton Corridor
Campus Location (For Posting) : Location

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


Dedicated to discovering causes, prevention, treatments, and cures, Yerkes National Primate Research Center (NPRC) is fighting diseases and improving human health and lives worldwide. One of seven NPRCs funded by the NIH, Yerkes conducts studies that make breakthrough discoveries possible. Learn more at http://www.yerkes.emory.edu 


The Yerkes National Primate Research Center at Emory University is currently seeking a full time Director, IT Operations position to join our center. This position leads the Yerkes IT organization to advance and support the goals and objectives of Yerkes National Primate Research Center. It reports into Yerkes’ Chief Business Officer and Emory University’s Deputy Chief Information Officer. Collaborate, innovate and serve. These three simple words capture what we do at Yerkes to help advance science and improve the health and well-being of humans and non-human primates. If you are someone with IT Operations experience who is familiar with academic, research, or healthcare environments this is an amazing opportunity to indirectly save and change lives and make a positive impact in the science and research community.   


The ideal candidate should be motivated, dependable, detail-oriented, have a positive attitude and passion for Information Technology.  The Director, IT Operations will be a team player who is willing to collaborate with different levels of the organization. The Director, IT Operations will work to ensure the highest quality of IT support, and has good communication skills with co-workers, the management team, PI’s, research staff, students, and other support services. The position is overall accountability for strategic planning, budgets, technical patterns, service levels, security controls, portfolio management and workforce management.



  • Leads information services operations for multiple business units.
  • Establishes and administers a budget, serves as a technical expert, and supervises staff who support various operating systems or platforms (such as Unix, NT, Novell, Solaris, Oracle, MVS and/or VMS).
  • Utilizes a knowledge of various operating environments to provide effective leadership.
  • Oversees the administration of and access to organization-wide data, the information system, and hardware/software connectivity.
  • May design and implement specific projects such as distance learning.
  • Performs related responsibilities as required.
  • Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
  • Requires the ability to bend, kneel, and/or squat.
  • Conditions are generally those of a typical office environment, requiring frequent oral communication with college administrators, faculty, staff, students, and external vendors and the ability to enter and retrieve data and written communications in electronic format in a timely manner.
  • This position is that of a “working supervisor,” and the individual in this position may be called upon not only to plan and direct but to participate in the performance of many of the tasks of the department, from evaluating system issues to assisting with the installation of complex equipment.
  • Some visual and physical dexterity is therefore required, including the ability to perform visual identification of equipment, parts, and connections, and to assist in the movement of fragile objects up to 30 pounds.
  • Setup, maintenance, or evaluation of some equipment may require work in places with restricted room for movement.
  • The individual in this position may from time to time have access to sensitive and highly confidential information and must maintain and enforce strict confidentiality as necessary.
  • Ensures the technical IT ecosystem of Yerkes continues to meet the overall needs of the Center, working with leadership to prioritize requests, establish and modify technical strategies, and ensure alignment with the overall Yerkes strategies. Utilizes knowledge of various operating environments to provide effective leadership.
  • Works with subject matter experts across Yerkes and University to ensure the technical patterns and solution sets are optimized to meet the requirements of Yerkes and where gaps exist, propose and, if approved, implement approaches to address.
  • Manages the overall Yerkes IT security risks and remediations to ensure compliance with Emory and applicable funding agency policies and requirements, as well as minimizing the disruption or loss of data or services.
  • Liaises with IT leadership at the University as well as with other peers to ensure appropriate communications of initiatives and its impact on Yerkes as well as provide information on Yerkes requirements.
  • Establishes and administers a budget, serves as a technical expert, and supervises staff who support various operating systems or platforms (such as Unix, NT, Novell, Solaris, Oracle, MVS and/or VMS).
  • Oversees the administration of and access to organization-wide data, the information system, and hardware/software connectivity.
  • Performs related responsibilities as required.



  • A bachelor's degree and seven years of related work experience which includes the design and implementation of highly complex information systems on multiple platforms, OR an equivalent combination of education, training, and experience.
  • Previous supervisory, leadership or management experience.



  • Experience in academic/research/healthcare environment.
  • Excellent interpersonal and written and verbal communication skills
  • Project management experience.
  • Demonstrated knowledge of current and future trends in computing technologies and management practices.
  • Demonstrated knowledge of current operating systems and computer architecture with emphasis on networked computing.
  • Demonstrated knowledge of management and supervisory principles and practices.
  • Demonstrated knowledge and understanding of the research and administrative functions of area assigned.
  • Demonstrated knowledge in project management, including methodologies and tools.
  • Evidence of problem-solving skills with the ability to identify opportunities for use of technology solutions to improve efficiency and reduce errors.
  • Experience in planning for information resources and technology.
  • Experience in establishing and maintaining effective working relationships.
  • Experience in effectively managing, supervising, and evaluating assigned staff.
  • Experience in prioritizing and budgeting own time and the time of direct reports.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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