Patient Access Representative-Emory Temporary Services

Job Number
Job Type
Temporary Full-Time
Emory Healthcare Inc.
EHI-Central Scheduling
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Revenue Cycle & Managed Care
Location : Name
Peachtree Center
Campus Location (For Posting) : Location

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.



  • Obtains demographic and insurance information for preregistration/registration on all patients.
  • Communicates hospital's financial policies to all patients.
  • Identifies patients who require early financial counseling intervention.
  • Collects on self pay accounts, co-pay and deductibles.
  • Documents financial arrangements.
  • Schedules procedures/follow up appointments.
  • Ensures and reviews all demographic data for hospital visits.
  • Crosstrains in other Access Departments and Facilities.
  • Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling.
  • Completes demographic and insurance.
  • Provides patients with exam information.
  • Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology.
  • Communicates with Physician Offices, Staff, and other departments.
  • Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters.
  • Other responsibilities include performing verification of benefits, order entry, and pre-certification for elective and emergency admissions.
  • Position requires self-motivated individual who can handle high patient volumes and fast pace.
  • Assist with departmental workflow as needed.
  • Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
  • Maintains knowledge of departmental applications i.e. Eclipse, E-Cashiering, FirstNet, HealthQuest, General Patient Registration (GPR), Enterprise Encounter, Scheduling, Millennium, and Patient Responsibility Pricer, and other systems utilized by Patient Access.
  • Performs other duties as required.


  • High school diploma or equivalent.
  • Must have at least 1 year Healthcare, registration, collections, billing, insurance related experience, or customer service.
  • Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
  • CHAA (Certified Healthcare Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred.
  • Typing skills with a minimum of 35 wpm and good communication skills.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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