Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.
Manages a library department or large unit which provides user services and/or access to materials. Oversees a variety of automated systems to carry out user service and other departmental transactions. Develops departmental goals and objectives. Establishes and interprets policies and procedures. Recommends actions to library administrators concerning the budget, staffing, equipment, supplies, and vendor services. Develops, conducts, and/or coordinates staff training programs.
Manage the work of the Library Service Desk, schedule and work closely with staff to establish work goals, ensure efficiency and consistency in workflows, plan and coordinate activities and projects, and problem-solve customer service issues
Manage reference services, scheduling of staff and supplemental subject liaison participation, transaction assessment and quality control to ensure exemplary and innovative reference services. Administer Springshare’s LibAnswers platform in support of virtual reference services. Assess transaction logs for quality, coach, and mentor staff to improve user services.
Supervise Library Service Desk staff including performance evaluations for direct reports, coaching to improve performance, and mentoring to facilitate growth. Offer hiring recommendations as appropriate. In collaboration with relevant stakeholders, communicate access and circulation policies to patrons and library staff; handle complex patron situations with tact, discretion, and equity.
NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
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