Senior Benefits Specialist

Job Number
Job Type
Regular Full-Time
Human Resources
HR: Benefits Administration
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Business Operations
Location : Name
Emory Campus-Clifton Corridor
Campus Location (For Posting) : Location

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.



  • Creates and facilitates benefit presentations for new hire orientation, annual enrollment and to meet departmental benefit-related needs.
  • Trains the Benefit Specialists for annual enrollment presentations.
  • Conducts benefit presentations and advise employees and departments on benefits eligibility guidelines and options.
  • May provide assistance to employees trying to enroll online in benefits programs.
  • Monitors benefit elections through queries and reports to ensure compliance with applicable regulations and guidelines.
  • Serves as a resource for internal and external HR partners and employees to insure benefits matters in a Reduction in Force situation are understood and executed properly.
  • Reviews monthly arrears reports and provides direction to employees and/or department HR representatives in how to make necessary salary or benefits changes to clear arrears and assure that all premiums are collected appropriately.
  • Reviews Fair Labor Standards Act (FLSA) change reports and makes any necessary adjustments to insure employees' premiums for benefits are correct.
  • Provides customer service and advocates for the benefit participant to resolve complex claim, eligibility and coverage issues.
  • Acts as a facilitator between the employee/participant and health, welfare, retirement and voluntary program vendors.
  • Performs benefit administration activities in support of core transaction processing, including but not limited to, health and welfare benefits and retirement plan benefits.
  • Meets with employees approaching retirement and provides information regarding benefits in retirement and the integration between Emory benefits and Medicare.
  • Provides information regarding options for distributions from the retirement 403(b) plan.
  • Contributes to the development of or improvement of established procedures.
  • Researches communication, operational issues or other benefits related problems to root cause and shares knowledge with Benefits team.
  • Makes recommendations for process improvement to continuously improve efficiency and customer service.
  • Consults with client departments to promote the benefit programs and educate faculty and staff members on benefit programs, policies and processes.
  • Performs demographic analysis to identify communication and education opportunities targeted for client departments.
  • Ensures required paperwork, record-keeping and documentation is complete and accurate for data entry into PeopleSoft system.
  • Performs related responsibilities as required.


  • A bachelor's degree in human resources, business administration, or related field.
  • Three years of professional level experience in employee benefits or an equivalent combination of education, training and experience.
  • Demonstrated customer service and presentation skills.
  • Proficient with MS-Suite of products and PeopleSoft systems and applications.

NOTE: This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to return to an Emory University location in the future.  Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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