Patient Services Representative, Student Health Office | Temporary

Job Number
Job Type
Temporary Full-Time
Emory Campus Life
Counseling & Psych Service Op
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Admissions & Student Life
Location : Name
Bldg 1525 Clifton Road
Campus Location (For Posting) : Location

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


Job Description:

  • Greets and welcomes all student patients to Student Health Services, and checks patients in using the Point N Click kiosk and EMR.
  • Presents any appropriate paperwork to patient.
  • Verifies and collects insurance information to be added to Point N Click EMR (Open Registration); makes electronic copy of insurance card, if provided.
  • Verifies the accuracy of patient demographics and insurance information, updating PnC when available.
  • Notifies clinical staff of patient arrival status.
  • May arrange transportation for students to Emory Healthcare ER when appropriate.
  • Reviews all appointments prior to patient arrival for appropriateness, completeness, and resolves any issues.
  • Checks out patient ensuring all PnC and Emory University financial requirements have been fulfilled.
  • Schedules walk-in appointments and prepares any necessary paperwork.
  • This position contains technical aspects, but requires high-level customer service skills, excellent interpersonal and communication skills, and decision-making skills.
  • This position plays a key role in the revenue cycle process.
  • May be asked to register patients in the Emory Healthcare GPR system for radiology or other specialist appointments as indicated.
  • Complies with all clinic and University policies and procedures.
  • May generate reports in PnC related to patient care, appointment status, or financial status.
  • Answers and directs incoming calls according to EUSHS guidelines.
  • Attends training classes and meetings as scheduled.
  • Collects all payments according to EUSHS/EUSHIP and insurance company guidelines, and enters into PnC (Open Billing).
  • Identifies and processes case-specific billing requirements (Medicaid, Blue Cross) and creates billing notes in PnC.
  • Balances and closes batches by the end of each day.
  • Maintains close working relationships with other departments within Campus Life, Emory University, and Emory Healthcare to ensure effective communication of important issues, identifying problems, and troubleshoots to facilitate good patient care and follow-up.
  • Performs other duties as requested by management.

Minimum Qualifications:

  • A high school diploma or equivalent, and one year of customer service experience; at least six months of experience in a medical office setting is preferred.
  • Basic typing and good communication skills.
  • An associate's or bachelor's degree in health information management or related field is preferred.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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