Technology Specialst II | Enterprise Messaging (Video)

Job Number
Job Type
Regular Full-Time
Office Information Technology
OIT: Messaging (Video)
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Information Technology
Campus Location (For Posting) : City
Location : Name
Emory Campus-Clifton Corridor

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


The Office of Information Technology's Messaging Team (Video) is seeking a Technology Specialist II to join their team who has experience with enterprise-wide messaging systems, video conferencing, and remote collaboration technologies. This position will have a focus on digital video technologies (Ex: Zoom, Microsoft Teams, Webex).



  • Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University.
  • Consults with faculty to implement system enhancements and modifications.
  • Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.
  • Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.
  • Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.
  • Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.
  • Designs and implements preventative maintenance processes and procedures. Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.
  • Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning.
  • Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.
  • Advises and consults with faculty to recommend best practices in classroom and instructional technologies.
  • Assists in training student staff to provide agreed-upon and monitored service levels.
  • Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.
  • Prepares, organizes and deploys hardware upgrades and replacements.
  • Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.
  • Partners with vendors and departments on technology design.
  • Performs related responsibilities as required.




  • A bachelor's degree
  • Two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.



  • Knowledgeable about tools and solutions that complement and enhance the hybrid workspace model with an emphasis on video conferencing and collaboration technologies (Ex: Zoom, Microsoft Teams, Webex) with a focus on digital video technologies.
  • General knowledge of streaming technologies and conference room AV systems.
  • Experience with various enterprise-wide messaging systems. Experience with training and documentation of enterprise services.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department of work. Emory reserves the right to change remote work status with notice to employee.


Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!