Network Analyst Technician

Job Number
Job Type
Regular Full-Time
Office Information Technology
OIT: NOC-Evening/Swing
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Information Technology
Campus Location (For Posting) : City
Location : Name
Emory Campus-Clifton Corridor

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.


The Network Analyst Technician is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. In the Network Operations Center, this position will also monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures.



  • Interacts with others to resolve issues within a timely manner.
  • Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
  • Installs, configures, maintains, and troubleshoots network services and devices.
  • Interacts with customers to resolve network issues.
  • Performs inspections and upgrades.
  • Develops and maintains documentation.
  • Has strong technical aptitude about troubleshooting and testing activities related to network services.
  • Has the aptitude to perform troubleshooting, testing, scripting and coding.
  • Assists with systems, provides support without direction, and support modifications/changes to configuration.
  • Reports to the NOC Manager, or the Run or Build Manager of Network Services.
  • Performs other duties as required.


  • An associates degree in computer science, computer engineering, or related field,


  • 2+ years of NOC or Engineer experience managing and monitoring network services, OR an equivalent combination of education, training, and experience.
  • Information Technology Infrastructure Library (ITIL) Foundations v3 certification and/or Network Administration certification(s) (e.g., Cisco Certified Network Administrator [CCNA], etc.) preferred.
  • Strong working experience in relational database, SQL, and related technologies.
  • Working knowledge of the command line interface.
  • Working knowledge of SMARTS (Ionix), Netcool, Solarwinds, or equivalent systems.
  • Familiarity with DNS BIND, Wireless and VoIP.
  • Network Analysts/Techs in the NOC should also have a working knowledge of Control-M and production support tools and systems (e.g., MVS, Millennium, JES, CICS, $AVRS, VTAM, Siemens Building Facilities, etc.).
  • Valid Georgia driver's license and an insurable driving record.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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