Lead Client Services Technical Support - Rollins School of Public Health

Job Number
Job Type
Regular Full-Time
School Of Public Health
SPH: Information Services
This position may involve the following Health and Safety issues:
Not Applicable
Job Category
Information Technology
Campus Location (For Posting) : City
Location : Name
Emory Campus-Clifton Corridor

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.



  • Acts as the technology expert for the client services team.
  • Leads in assuring that the client services technology architecture and services are reliable, efficient, secure, robust, and meets the needs of the division or school.
  • Technologies include desktop hardware and peripherals, Windows and Macintosh operating systems, and client applications.
  • Leads in developing solutions based on client's needs.
  • Establishes and documents best practices for troubleshooting technology issues and preventive measures for minimizing the risks of issues from occurring.
  • Acts as the highest point of escalation for client services issues.
  • Mentors team members to help grow troubleshooting skill set.
  • Researches and evaluates emerging technologies and updates to determine usability and value to the division or school.
  • Maintains and advances the client service architecture.
  • Contributes to the training and mentor program.
  • Actively participates in the school-wide technology architecture committee.
  • Performs related responsibilities as required.


  • A high school diploma or equivalent.
  • Five years of experience with operating systems, application support, and troubleshooting.
  • Previous experience in a lead role.
  • Expert knowledge of Microsoft Windows or Macintosh OS and Microsoft Office.
  • Strong understanding of technology fundamentals including architecture, hardware and peripherals, technology standards, and information security.


  • A bachelor's degree and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
  • Scripting experience (advance skills in power shell scripting)
  • SCCM and JAMF administration (app packaging, deployment, and maintenance including custom scripting).
  • The ideal candidate must be able to take end-to-end ownership of the SCCM and JAMF environments.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

To ensure the safety of our campus community, the COVID-19 vaccine is required. For more information on the University and Hospital policies and potential exemptions, please see our website.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.


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